Highbury Gaming Experience – Privacy Policy

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Privacy Policy

Highbury Gaming Experience (“Highbury”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our premises, use our services (gaming sessions, VR experiences, esports training, tournaments, VR Learning Lab classes, events, merchandise purchases, bookings), interact with our website (www.highburygaming.co.ke), or engage with us via social media, WhatsApp, or other channels.We comply with the Kenya Data Protection Act, 2019 and its regulations.1. Information We CollectWe collect the following types of information:a. Personal Information You Provide Directly
  • Name, phone number, email address, date of birth (for age verification).
  • Parental/guardian details (for minors under 18).
  • Payment information (e.g., M-Pesa transaction IDs – we do not store full card details).
  • Booking preferences, gaming history, academy progress, and feedback.
  • Photographs/videos taken during events (with consent where required).
b. Information Collected Automatically
  • Device information (e.g., IP address, browser type) when using our website or booking system.
  • Usage data (pages visited, time spent, links clicked).
  • CCTV footage on premises for security purposes.
c. Information from Third Parties
  • Partner schools or event organisers may share participant details for classes/tournaments.
2. How We Use Your InformationWe use your data to:
  • Process bookings, payments, and provide services.
  • Manage esports academy enrolment and track progress.
  • Deliver VR Learning Lab classes and issue certificates.
  • Communicate updates, reminders, promotions, and safety information.
  • Improve our services (e.g., analyse popular VR experiences).
  • Ensure safety and security on premises.
  • Comply with legal obligations.
3. Sharing Your InformationWe do not sell your personal data. We may share it only with:
  • Service providers (e.g., payment processors like M-Pesa, booking platforms, cloud storage).
  • Partner schools (for VR education programs – limited to necessary details).
  • Law enforcement or regulators when required by Kenyan law.
  • Event sponsors (only with your explicit consent, e.g., for tournament prizes).
4. Marketing & CommunicationsWe may send promotional messages (offers, events, new merch) via WhatsApp, SMS, or email.
You can opt out at any time by replying “STOP” or contacting us.5. Data SecurityWe implement reasonable technical and organisational measures to protect your data, including:
  • Secure storage (encrypted where possible).
  • Limited staff access on a need-to-know basis.
  • CCTV monitoring for physical security.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.6. Data RetentionWe keep your information only as long as necessary:
  • Booking/transaction records: 7 years (legal/tax requirements).
  • Academy/class progress: Until completion + 2 years.
  • CCTV footage: 30 days (unless required for investigation).
  • Marketing subscribers: Until you unsubscribe.
7. Your Rights Under Kenyan LawYou have the right to:
  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion (where not required by law).
  • Object to processing or withdraw consent.
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
Contact us to exercise these rights.8. Children’s PrivacyWe take extra care with minors (under 18):
  • Parental consent is required for VR use, academy enrolment, and data collection.
  • We do not knowingly market to children under 13 without verifiable parental consent.
9. Changes to This PolicyWe may update this Privacy Policy. Changes will be posted on our website and premises with the updated date. Continued use of our services constitutes acceptance.10. Contact UsFor questions, requests, or complaints:
Email: highburygamingx@gmail.com
Phone/WhatsApp: +254 786-344-010
Address: Utawala, Eastern Bypass Road, Nairobi, KenyaThank you for trusting Highbury Gaming Experience with your information.
We’re here to keep your data as safe as your high score.Train Hard. Play Safe. Privacy Protected.
#HighburyGaming #ClockEndKE
Location: Nairobi, Kenya

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